What’s the best way to book/get in contact?
For tables of 7 and under you can easily book online by pressing the “Book Now” button on our webpage, for more than 7 you’ll have to do that through one of our friendly staff.
Preferably can be contacted via email (firstname.lastname@example.org) or via phone (4929 3333) please leave a detailed voicemail with your best contact number and we’ll get back to you as soon as we are able.
*Please note we also silent our phones during our service hours, this is to better focus on our diners to optimise their Rustica experience.
How many people can I book for?
The maximum group booking we take in the restaurant is 35 people. You may be on multiple tables depending on your group size. For groups larger than 35, Sundays are a possible option. This is an exclusive use of the restaurant and has a room hire cost.
Are you open on Public Holidays?
We choose not to operate most Public Holidays as it gives our staff a well-deserved break to spend with friends and family. We do however open on “special occasion” days such as Mother’s Day. Check our website/social media around these dates for more information.
Do you supply cakes, or can I bring one in?
We do not supply cakes, but you are more than welcome to bring your own in. Please only drop off cakes on the day of your reservation. We charge a $6 a head cakeage fee, our friendly staff will present your cake (please supply your own candles) we will then take it to the kitchen to be cut and served with some vanilla ice cream.
Do you have any halal options?
Yes, in fact all our meat/seafood is halal certified.
*please note some dishes may be cooked using wine, please advise waitstaff of any dietary requirements.
Can we split the bill or pay for drinks as we go?
No, unfortunately we are not equipped to offer these kinds of services. We are complete table service, all food and drinks ordered from your table will go on the one bill. The bill is itemised.
Can I book a window seat?
We try our best to accommodate every request our patrons make, however we cannot guarantee that you will be seated on the window. We appreciate that you might be booking for a special occasion, but we do ask that you are understanding of this policy and we can guarantee you will have a lovely meal matched with wonderful service no matter where you’re seated!
Why do I have to fill out a pre-authorisation?
For tables of 7 and under it is not a deposit. It is just a ‘holding fee’ of $50 per person. This amount will be held from when you book and will then be released automatically to you 6 hours after your booking. This payment will be charged if you cancel within 6 hours of your booking or for no-show. (i.e. if you’re booked for 7:30pm you have until 1:30pm of the same day to cancel without charge).
Tables of more than 7 are required to pay a $50 deposit to secure the booking.
This is our booking policy that you are required to agree to upon booking.
Do you have parking available? Where is the best place to park?
We do not have a car park for our guests, there is only on street parking. You can park either on Shortland Esplanade or on King Street (near the Novotel Hotel) and walk up the stairs to us. There is also an elevator close to the outside stair area.